Refund and Returns Policy

Effective Date: 10th November 2024

Thank you for shopping with 1st Eagle. We are committed to providing high-quality gadgets and accessories. Please read our Refund and Returns Policy carefully.

Overview

Our refund and returns policy lasts 7 days from the date of purchase. If more than 7 days have passed since your purchase, we cannot offer a full refund or exchange.

We also provide warranties for specific products:

  • Earbuds: 1-year warranty
  • Powerbanks, Earpieces, Speakers, Fans, Solar Panels, and Car MP3 Players: Coverage varies; see warranty terms below.

To qualify for a return, your item must be:

  • Unused and in the same condition as received.
  • Returned in its original packaging.

To complete your return, you must provide a receipt or proof of purchase.

Partial Refunds

Partial refunds may be granted in the following circumstances:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 7 days after delivery.

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account.
  2. Contact your bank; processing times can vary.

If you have done all of this and still haven’t received your refund, contact us at info@1steagle.com.ng.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at info@1steagle.com.ng and send your item to:

Any of our distributors outlets

Warranty Policy

1st Eagle offers warranties for the following products:

  • Earbuds: 1-year warranty against defects in material or workmanship.
  • Powerbanks, Earpieces, Speakers, Fans, Solar Panels, and Car MP3 Players: Contact us to confirm warranty duration and terms.

If your product is within the warranty period and develops a defect, contact us at info@1steagle.com.ng for assistance. Warranty claims must include proof of purchase.

Shipping Returns

To return your product, send it to:
Any of  our distributors outlets
here
https://www.1steagle.com.ng/distributors/
and send us a mail 
info@1steagle.com.ng
You are responsible for shipping costs associated with returns. Shipping costs are non-refundable, and if you receive a refund, the return shipping costs will be deducted.

Need Help?

If you have any questions about refunds, returns, or warranties, contact us at:
Email: info@1steagle.com.ng
Phone: 07067653476

This policy reflects our commitment to delivering high-quality products and services while ensuring transparency and fairness.