Warranty Policy
At 1stš¯“”agle, we stand behind the quality of our products. All our products come with a comprehensive warranty to ensure your peace of mind.
365-Day Warranty Coverage
Most 1stš¯“”agle electronic products (Power Banks, Earbuds, Watches) are covered by a 12-month limited warranty starting from the date of purchase.
What is Covered
- Manufacturing defects in materials or workmanship.
- Battery failure not caused by misuse.
- Connectivity issues (Bluetooth/Charging) present upon arrival.
- Audio malfunction in earbuds/speakers.
What is NOT Covered
- Physical damage (cracks, dents, broken parts).
- Water damage (unless the product is explicitly IPX rated and used within limits).
- Damage from unauthorized repairs or modifications.
- Normal wear and tear (e.g., scratches on casing).
- Lost or stolen items.
How to Claim Warranty
Step 1: Locate your proof of purchase (Receipt/Order ID).
Step 2: Contact our support team via email at care@1steagle.com or visit our service center.
Step 3: Our team will verify your claim and guide you through the return process.
Step 4: Once verified, we will repair or replace the defective unit free of charge.